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Privacy Policy

We take the privacy of your information seriously and we ask that you read this Privacy Notice carefully as it contains important information on the use of personal data that you provide to us.

For clarification, personal data constitutes any information related to a natural person that can be used to directly or indirectly identify the person. It can be a name, a photograph, an email address, a computer IP address, bank details or posts on social network websites.

Who we are

For the purposes of this privacy notice ‘We’ means our company, Horwood Homewares Ltd, Avonmouth Way, Bristol, BS11 9HX who is the ‘Data Controller’ for the information you provide to us. This means we have to store your data securely and use it for legitimate business purposes.

The information we collect and how we use your information

1) Purpose and legal basis for  processing personal data

We may process personal data for the following purposes on the legal base of Legitimate Interests.

  • Provide services
  • Manage transactions
  • Meet compliance Obligations
  • Carry out credit checks and get credit references
  • Confirm your identity


Who we can share your information with

2) Recipients of personal data

  • Authorised employees of Horwood Homewares Ltd and associated companies.
  • Official authorities.
  • Anyone acting on your behalf with your approval.
  • Credit reference agencies and debt recovery agents.
  • Anyone who is authorised by the company to provide services to you for example shipment of goods.
  • Anyone in connection with a reorganisation, sale or acquisition of Horwood Homewares Ltd or any associated companies.


How long we’ll keep your information

3) We’ll store your information securely and keep for as long as you have a relationship with us. If this should end we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries, warranty and to comply with legal requirements.

Your rights

4) Individuals rights in accordance with General Data Protection Regulation (GDPR)

  • To be informed about the collection and use of your personal data.
  • To access your personal data and supplementary information.
  • To have inaccurate personal data rectified, or completed if it is incomplete.
  • To have personal data erased. The right is not absolute and applies in certain circumstances. The right does not apply in the following circumstances:  
  1. to exercise the right of freedom of expression and information;
  2. to comply with a legal obligations;
  3. for the performance of a task carried out in the public interest or in the exercise of official authority;
  4. for archiving purposes in the public interest or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing
  5. for the establishment, exercise or defence of legal claims.
  • To request the restriction or suppression of your personal data.This is not an absolute right as the company has to assess if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.
  • To data portability which allows individuals to obtain and reuse their personal data for their own purposes across different services.
  • To object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
  • To withdraw consent.
  • To lodge a complaint with a supervisory authority.


By adhering to our company’s privacy policy and being compliant with the requirements of GDPR you can be secure in the knowledge that your personal data will be safe and used for legitimate business purposes.